Refund policy

Returns
We want you and your dog to be happy with every order. If something is not right, contact us within 30 days of delivery and we will help you start a return.

Items must be returned unused, in the same condition you received them, with tags and in their original packaging where applicable. For health and safety reasons, opened food, treats and supplement products cannot be returned unless the item arrived damaged, defective, or incorrect.

How to start a return
Contact us at seniorpashop730@gmail.com before sending anything back. Because many of our products ship directly from our partner suppliers, return instructions and the return address vary by item, and we will give you the correct instructions for your order.

Unless the item arrived damaged, defective, or incorrect, you are responsible for return shipping costs for change-of-mind returns. If we sent the wrong item or it arrived damaged or defective, we will make it right, including covering reasonable return shipping, with a replacement or a full refund.

Damaged, defective, or wrong items
Please inspect your order when it arrives and contact us within 7 days if an item is damaged, defective, or not what you ordered, ideally with a photo. We will arrange a replacement or a refund.

Refunds
Once your return is received and inspected, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card provider may take additional time to post the refund.

This policy does not limit your rights under applicable consumer protection laws.

Contact
Questions about a return or refund: seniorpashop730@gmail.com